Future-Proof Your Customer Experience
Thursday, September 23 - Main Stage
Roger Dooley's latest book, the award-winning Friction, offers a simple but critically important insight… friction, or unnecessary effort, change behavior. Even the tiniest bit of friction in customer experience reduces sales and new customer acquisition.
Even worse, existing customers who have a high-friction interaction are ten times as likely to be disloyal. Roger’s insight is based on research and illustrated with stories. His fast-paced keynotes will show your audience how damaging friction can be, and teach them how to spot non-obvious points of friction.'
Roger teaches us how to identify roadblocks, alter them for the benefit of both business and customers, and create positive, lasting change.
What the audience can learn:
- How friction in the customer experience impacts loyalty and corporate revenues
- Spot the inevitable points of friction in your organization, and learn about the tools and insight you need to eliminate them
- Inspiration for big and small changes that will create an effortless customer experience
See full agenda on Thursday, September 23
See full agenda on Friday, September 4
Register now »
Thursday, September 23 - Main Stage
Roger Dooley's latest book, the award-winning Friction, offers a simple but critically important insight… friction, or unnecessary effort, change behavior. Even the tiniest bit of friction in customer experience reduces sales and new customer acquisition.
Even worse, existing customers who have a high-friction interaction are ten times as likely to be disloyal. Roger’s insight is based on research and illustrated with stories. His fast-paced keynotes will show your audience how damaging friction can be, and teach them how to spot non-obvious points of friction.'
Roger teaches us how to identify roadblocks, alter them for the benefit of both business and customers, and create positive, lasting change.
What the audience can learn:
- How friction in the customer experience impacts loyalty and corporate revenues
- Spot the inevitable points of friction in your organization, and learn about the tools and insight you need to eliminate them
- Inspiration for big and small changes that will create an effortless customer experience
See full agenda on Thursday, September 23
See full agenda on Friday, September 4
Register now »