Neuro-Loyalty: The EASY Path to Loyal Customers & Engaged Employees
Thursday, September 29 - Main Stage
What do your most valuable customers and employees have in common? They are LOYAL. We all spend far too much on acquiring new customers – advertising, content marketing, social media, sales teams, and more. A loyal customer doesn’t have those costs and is far more likely to do your marketing for you by recommending you to others.
The same logic applies to your people – recruitment and training are expensive. The pandemic has further changed customer behavior and empowered employees to participate in The Great Resignation. Science-based business expert Roger Dooley will show you how to identify those simple changes in customer and employee experience that can drive short-term results and stop losing both customers and team members.
What the audience can learn:
- Why neuro-loyalty is important to both, customer and employee experience
- How behavioral science tools can be part of greater loyalty and engagement
- Simple changes that can drive short-term results and stop losing people (customers and team members)
See the full agenda for September 29
See the full agenda for September 30
Register now »
Thursday, September 29 - Main Stage
What do your most valuable customers and employees have in common? They are LOYAL. We all spend far too much on acquiring new customers – advertising, content marketing, social media, sales teams, and more. A loyal customer doesn’t have those costs and is far more likely to do your marketing for you by recommending you to others.
The same logic applies to your people – recruitment and training are expensive. The pandemic has further changed customer behavior and empowered employees to participate in The Great Resignation. Science-based business expert Roger Dooley will show you how to identify those simple changes in customer and employee experience that can drive short-term results and stop losing both customers and team members.
What the audience can learn:
- Why neuro-loyalty is important to both, customer and employee experience
- How behavioral science tools can be part of greater loyalty and engagement
- Simple changes that can drive short-term results and stop losing people (customers and team members)
See the full agenda for September 29
See the full agenda for September 30
Register now »